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Ideation within groups

Related products:CC Community
  • October 10, 2024
  • 3 replies
  • 21 views

Christian_
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We would like to make an ideation board available for each separate group. We want to use groups to invite customers/users for beta tests and friendly user tests. We have various products for which we want to invite testers, but not everyone will be asked for everything. Depending on the product you are a tester for, we will unlock a specific product group for you through groups. To collect ideas, we want to use ideation within that group. This means that in this private group, you will only have access to the ideation board of the product group for which you are a tester.

 

Our use case is focused on B2C, where we want to involve customers in improving our products. This opens up new opportunities for customer engagement, accelerates the improvement of existing products, and enables us to launch even better products.

 

In a B2B setup, you can distinguish customers based on their feedback and ideas for each product they purchase from you. This provides a clear overview and allows you to manage all your customers on a single platform.

3 replies

  • Gainsight Employee ⭐️
  • April 27, 2026

Thanks for the detailed writeup, Christian! This is a well-articulated use case and the B2C beta testing angle is a compelling one. We've had some internal discussion around ideation within groups and see the value, but we want to see more community interest before we commit it to the roadmap. If this resonates with others, please vote and share your use case in the comments; that context really helps us prioritize. Keeping this open for now!


  • Gainsight Employee ⭐️
  • April 27, 2026
New IdeaOpen

Erik_
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • April 28, 2026

At this point we've moved on from using groups for beta's because there are other downsides to using them. Mainly related to the manageability of users, invites and requests and the design of the group page in general. 

 

So, while I would like to see ideation-within-categories that is now possible also work in gruops, that's mainly because having feature parity between modules is better than not having it.