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Bharati
Bharati
Contributor ⭐️⭐️
February 15, 2023
New Idea

Identify bot for an engagement

Related products:PX In-App Hub (formerly KC Bot)
  • February 15, 2023
  • 1 reply
  • 62 views

A feature to map the dependencies, like which bots include with engagements will be useful.

I was trying to delete/pause an engagement, but couldn’t as it was included in a bot. There are more than 10 bots in my product tag and I had to individually check the bots.
So,  it would be good if there is a facility to know which bot included a specific engagement.
 

    1 reply

    rterakedis
    rterakedis
    Helper ⭐️
    March 14, 2023

    Our product has a number of “modules”, of which our users may/maynot be licensed to access.   As such, we would like to implement one KC bot per module, and democratize ownership of the KC Bot content to those module teams in our R&D, CS, and Support organizations.   I do foresee a number of “shared” resources (engagements and KB links) that would get published into one or more of those KC Bots.   Having a good grasp on the dependencies for engagements and articles will be huge.

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