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Johnk
Helper ⭐️
July 23, 2024
New Idea

Ignore view count as an option for custom roles

Related products:CC Users & Roles
  • July 23, 2024
  • 1 reply
  • 20 views

Our community is primarily customer to customer and is closed to the public currently. We are working towards providing additional access to our internal employees. 

One concern that we had is the impact on the view count for our articles.

We use that data to see what type of content the Community is responding to, and really don’t want internal reps skewing them view count.

My thought was that it would be similar to how we can exclude roles from the leaderboard page in that we’d like to have an option to exclude user roles from increasing view counts.

I tried searching for this idea, but did not find anything. My apologies if this is a duplicate request.

1 reply

JohnK.
Contributor ⭐️⭐️
September 17, 2026

Bumping this idea for traction. I’m at a new company working in the Community again and find ourselves with the same need. Since the Community is in early access there’s a lot of interest from internal employees. This has been inflating our numbers, and makes it harder to determine how many customers have viewed an article/post.