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mzahir
mzahir
Contributor ⭐️
March 3, 2023
New Idea

Improve Company Intelligence by including Business outlook & Projections

Related products:CS Other Features
  • March 3, 2023
  • 1 reply
  • 24 views

Currently, Company Intelligence is not including publicly available information about companies going through layoffs or reductions in force (RIF).

 

According to Gainsight support, these events are captured by Company Intelligence but not made available to the end users due to it being classified as “business outlook & projections” instead of “downsizing”.

 

Can we please have “business outlook & projections” as an additional category within Company Intelligence? Due to this gap, our CSMs aren’t proactively informed about their portfolio.

 

Thank you!

    1 reply

    matthew_lind
    matthew_lind
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 3, 2023

    Given that reductions in a customer’s workforce could be a direct line to a risk at that customer, I’m definitely upvoting this one. Putting aside the internal classifications and categories, I would have expected Company Intelligence to surface stories about layoffs.

    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
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