We are currently setting up automated email capture in Gainsight CS. Due to Fed Ramp requirements , we have a specific segment of customers whose emails cannot be processed by an external system.
Right now, the only way to prevent this is by adding their domains to the Domain Exclusion List in Staircase Settings. However, because the system doesn't currently support wildcards (e.g., *.gov), I had to manually parse through our customer contacts for this segment and add nearly 600 domains individually.
The current UI dialog is incredibly cumbersome for manual entries at this scale. Furthermore, this creates a major operational burden for us, as we will have to manually maintain and update this list every time a new customer onboarding falls into this category.
Request: We would like to see a more streamlined way to exclude domains or segments of customers from AI automation.
