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bradley
bradley
Expert ⭐️
June 4, 2021
New Idea

Improve 'Go to Cockpit' Experience from Individual CTA

  • June 4, 2021
  • 5 replies
  • 57 views

Currently, if you have opened an individual CTA from a company's C360 cockpit like so

and click on "Go to Cockpit" in the upper left, it takes me back to the generic cockpit with 1000+ CTAs, and not the cockpit of the company I was previously looking at.

While I can appreciate maybe wanting to send CSM/End Users to their My CTAs view of their individual cockpit, I would expect this button to take me back to the C360 cockpit view.

What I would like, is the option to do either one. A button to take you back to your individual cockpit (like we have now) AND a button that will take you back to the C360 cockpit you were looking at previously - Right now I have to switch tabs or re-search the company in my current tab and click “cockpit” if I want to go back.

    5 replies

    sriram pasupathi
    sriram pasupathi
    Helper ⭐️⭐️
    June 8, 2021

    Thanks for the feedback @bradley. We acknowledge the feedback. We will check the possibility of this. As a quick fix, you can use browser back button to go to the C360 page. 

      bradley
      bradleyAuthor
      Expert ⭐️
      June 8, 2021

      Thanks for the feedback @bradley. We acknowledge the feedback. We will check the possibility of this. As a quick fix, you can use browser back button to go to the C360 page. 

      Thanks for the suggestion, but it opens in a new window so no that doesn’t work. I included the workarounds at the end of my post.

        sriram pasupathi
        sriram pasupathi
        Helper ⭐️⭐️
        June 10, 2021

        @bradley Thank you. I understand the problem. Would taking you to the C360 page work? The limitation is that you might still need to select the cockpit section in the C360 page.

        bradley
        bradleyAuthor
        Expert ⭐️
        June 10, 2021

        @bradley Thank you. I understand the problem. Would taking you to the C360 page work? The limitation is that you might still need to select the cockpit section in the C360 page.

        @sriram pasupathi I think as long as the button doesn’t say “go to cockpit” that should be ok :)

        Ideally jumping to the cockpit for that customer, but I think jumping back to the 360 would work.

          sriram pasupathi
          sriram pasupathi
          Helper ⭐️⭐️
          June 15, 2021

          @bradley Thanks for the feedback. We will see what we can do.

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