Skip to main content
Gabolino
Helper ⭐️
November 24, 2020
Open

Improve quoting functionality/design

Related products:CC Moderation
  • November 24, 2020
  • 4 replies
  • 57 views

Hi there, 

Often times when a long message is quoted the conversation gets more and more difficult to follow. Just think of someone who quotes a whole article with the word ‘agree’. Any follow up quotes will make the thread incredibly long and you have to scroll down to read just one sentence or word. See image below:

 

 

Moreover, I don’t think anyone needs to see the entire quote, perhaps an extract is enough. So I can suggest a couple of ways to improve this:

  1. Make all quotes short and nicely formated (show the first one or two lines) and allow to expand/read the whole quote if necessary through a dropdown button - seen this in other forums. 
  2. Allow users to quote only selected text, as opposed to the entire message - seen this in other forums.
  3. Make quotes lighter by default so they can be easily distinguished from the reply.

This can make threads much easier to follow and allow higher quality interactions. 

De nada :D

4 replies

Ati Somos
Gainsight Employee ⭐️
Gainsight Employee ⭐️
December 4, 2020

Thank you for raising this issue. We will open this for voting but we will also consider it as a potential usability improvement in one form or another.

Product Designer at InSided
Gainsight CC Team
Helper ⭐️⭐️
December 4, 2020
Updated idea status New → Open
ranjan
Contributor ⭐️⭐️
February 27, 2021

Agree with the OP! Nested quoting (or whatever variation it’s named) is valuable, but should be limited in how much is “quoted”. Perhaps limit it to only include the very last message  (or portion of it)? 

There are some very lengthy threads with very little substance because of this structure - would be amazing to simplify it somehow. 

Kgastaldo
Helper ⭐️⭐️⭐️
March 1, 2021

Agreed! I’d like to be able to select a portion for the quote. I do a bit of deleting just to quote the part I want to reply directly to.