As an admin, I want to be able to analyze emails logged in Gainsight to determine which are inbound and which are outbound.
Example:
In looking at engagement, is the email TO or FROM the CSM?
In order to do this, it would be create to either have a directional field that indicates or a to and from field directly in the object.
These fields will be added to Timeline Activity objects and will be reportable as well :)
This will most likely be Generally Available in Q4 (Jan /Feb ‘26 release)
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
