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laura.porcincula
Contributor ⭐️⭐️⭐️⭐️
May 3, 2024
Open

Improved alt text options

Related products:CC Events
  • May 3, 2024
  • 5 replies
  • 97 views

The alt text features within the platform need massive improvements.

My first request: Add an alt text option for event images. I need a work around for this asap. I’m working on an event educating folks on how to create inclusive content with alt text, and some of our speakers are visually impaired. It’s very embarrassing to promote an event on alt text, when I’m not actually using alt text.

Second request: Create an option to add the alt text without having to use the code section (the platform often strips my code which is realllly frustrating if I’ve forgotten to save)

Many industries are required by law to have alt text included. Accessibility in general should be a priority, not an afterthought. Please make this a priority!

 

cc: @olimarrio @valerie.molina @kathleenkenny23 

    5 replies

    laura.porcincula
    Contributor ⭐️⭐️⭐️⭐️
    August 29, 2024
    fmedrano
    Contributor ⭐️
    February 28, 2025

    Our organization requires that we comply with WCAG 2.1 at level AA success criteria for our users. The addition of an alt text filed to the CC template for all images and links would significantly improve the current Accessibility score we receive when we scan CC for accessibility compliance.

    Feliza Medrano
    laura.porcincula
    Contributor ⭐️⭐️⭐️⭐️
    June 5, 2025

    Any updates here ​@Julian?

    Julian
    Gainsight Employee ⭐️⭐️⭐️
    August 1, 2025

    Hi Laura, 

    Apologies for the delay in getting back to you. I actually believe that we have made significant steps towards a full implementation of this idea. We have added alt text options in a lot of areas where images can be added - and we agree that this should also be the case for events, of course.

    Next to that, we also want to make it easier to add alt text to general content creation workflows (e.g. when creating a topic or a reply). We just spoke about this with ​@Carduelis at our webinar earlier this week: 

    I am sure that we will be able to update this idea with some good news very soon. I’ll let you know once we have more concrete information on the ETA for the items you have mentioned!

    I follow my nose, it always knows
    Product Manager
    April 23, 2026
    New IdeaOpen