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Contributor ⭐️⭐️
January 8, 2021
Released

Improvement to PX KC bot user friendliness

Related products:PX In-App Hub (formerly KC Bot)
  • January 8, 2021
  • 15 replies
  • 226 views

There have been some improvements made to the KC bot based on the previous request:

“I would want my users to have the ability to drag the bot around the UI as they are working. They may need to refer to documentation as they are working on our product and would like to refer to it as they are working. “

 

The released and the current behavior isn’t that UX-friendly and helpful based on the user needs. 

Issues:

1. KC bot can’t be resized and it blocks much of the UI

2. The dragging behavior doesn't let the actual bot widget to be moved around. It is either presented in the left or right part of UI, as configured. That’s it!

 

Re-iterating the request that meets the user experience needs and the user goals.

We want the users to have the ability to

1. resize the bot window so that it doesn’t block much of their “work area” in the UI

2. move it around the UI along with the bubble enabling dragging to any part of the page

15 replies

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 26, 2022

I would like to add something which we’ve been getting from a lot of users - the ability to somehow remove the KC bot in a specific session. For some users - it takes up valuable real estate and they would like to have the ability to remove it. Any chance of enabling this functionality?

 

Hi @YarivZur, this has been noted and is under development pipeline.

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 26, 2022

Team, 
It looks like the requests have been implemented - 
1. resize the bot window so that it isn't blocking much of the work area in the UI
2. move it around the UI along with the bubble enabling dragging to any part of the page


However, on trying out #2, we noticed some critical experience issues w.r.t the bot window display orientation (the fix isn’t considering the display scenarios).  
When we drag the bot around, the bot position and the available size on the screen aren't considered for the display.
e.g., if I drag it to the left side of the screen, the window is displayed further left and is invisible and chopped with no access. It should display on the right side of the bot icon.
If I drag it to the center or top of the screen, the window is displayed partially with no access to it.

Can the fix consider the position of the bot and orient the display accordingly? 

@catchprakash this has been noted and is under development pipeline.

Contributor ⭐️⭐️
April 27, 2022

@aharkut thanks for the update. Are you able to share any timelines for the availability of the 2 features (draggable/moveable, disable/enable) ? 

Contributor ⭐️⭐️
July 29, 2022

Request #2 (bot drag & drop) enhancement was delivered in the June 2022 release. 

However, upon testing, we noticed an unexpected behavior. We have 2 bots enabled on different pages. Upon moving the first bot, the changes are reflected for the second bot on other pages! Is there a plan to address it in the future? 

broghanzwack
Contributor ⭐️⭐️⭐️⭐️⭐️
October 12, 2023
Acknowledged→Implemented