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Gainsight Employee ⭐️
SKondreddy
Gainsight Employee ⭐️
February 26, 2020
New Idea

In CTA Email Notifications we need to have an option like who had assigned it to them

  • February 26, 2020
  • 4 replies
  • 92 views

Hi Team,

Currently, our Gainsight end users receive a 'Real Time Digest' email whenever they have CTAs assigned to them. Would it be possible for that email to include who assigned the CTA to them?

Right now the email notification just tells them that a new CTA was assigned to them, but does not tell them who assigned it to them

      4 replies

      Pelia
      Contributor ⭐️
      February 27, 2020

      This would be very helpful with keeping track of who is asking for what, and who to complete tasks to.

       

        aditya_marla
        aditya_marla
        Helper ⭐️⭐️⭐️
        March 30, 2020

        Thanks a lot for sharing this. How would you want the behavior to be in case of CTA’s generated via rules? (Also for you, are most of the CTA created and assigned manually or via Rules?)

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          May 4, 2020

          @Pelia did you get a chance to view the comments posted by @aditya_marla 

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          June 25, 2020

          @Pelia did you get a chance to view the comments posted by @aditya_marla, we need more inputs here.

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