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waynedilworth
Contributor ⭐️⭐️⭐️⭐️⭐️
May 19, 2025
New Idea

In-Line Report Editing should track True User Info for "Modified By" not as "System Administrator"

Related products:CS Data Management & Integrations
  • May 19, 2025
  • 1 reply
  • 51 views

I have a real-time rule tracking changes on a Relationship Field.  When a user changes the tracked value via an In-Line Editing Report - Gainsight is capturing Modified by as the “System Administrator” rather than the true user.   This adds little value in tracking changes. 

Bottom record I used the Real-Time Rule Action to Populate “Modified By” with a Lookup to User.  Top 2 records, I made a custom field “ChangedByName” to alleviate any confusion with the system field “Modified By.”

Suggest changing to track actual user info for those who change values via in-line editing.

Also - I believe there are initiatives in development to track changes as a feature in Gainsight - those features should consider meeting the same objective - to populate with actual user info for in-line editing. 

1 reply

HollySimmons
Helper ⭐️
June 10, 2026

Also finding this and it’s super annoying that everything is tracked back to System Admin when a user is making the change themselves.