We really like the idea of the folder view and restricting templates to Gainsight Assist. However we are finding that the template folder still shows in Gainsight Assist, even if none of the templates in the folder are available to users in Gainsight Assist.
This causes confusion for our users as they are seeing internal and admin folders that are only used for storing JO and Email Assist/Playbook templates. When the users click on these nothing shows so they think there is an issue with the plug-in.
In the screenshot below, the only folder we want CSMs to see is the CSMs folder: