Inbound Email User Management

+1 to this (and also the Sally slackbot permissions) please can this be added as something in the Permissions Bundles so we can just automatically provide access based on the bundle someone is given. 

Our user access is automated based on their SF access, so once they are created in SF the role dictates what permission bundle they are allocated (using the rules within that section) but then I still have to separately give inbound email and sally rights - very annoying. 

+1 on this! It needs to be in the same place, and actually, would take this further and say the same needs to go with granting permissions to the Salesforce App too. This is also a problem (although, I understand users don’t sync both ways, but in an utopian world, we also need that to not rely on yet another disjointed IT ticket to solve the full permission set. 

How is this still not a thing Gainsight? 

@gunjanm - just increased adoption to include our who AMO group. Going to be a fun day of cross checking our org chart and manually entered users in Email Configuration. ☹️

And make it auditable for us Admins with reporting capabilities.  These should go into the same project!

How is it 2025 and this is still a thing? ​@revathimenon can we get some eyes on this? The Outlook Plug-in has been borked since the update and more users are getting into the inbound email, but some slipped through the cracks on getting it set up for them, so this has been a pain.

Checking internally ​@bradley 

Hello ​@bradley and everyone, from Timeline, directionally we are moving towards Automatically Logging Emails into timeline, development starts in Q2 ‘25 and so investment in this area of inbound emails will not be appropriate. We intend to bring you a more sophisticated approach to logging emails in timeline. 
Marking this request as Parked

:/

​@ChiragJ Parked? Why?