In email template configuration, there should be an OOTB way to configure the preheader (AKA “Johnson box”) section of an email. Gainsight strips this ability if you add it yourself via HTML, so we have no way to configure a preheader.
New Idea
Include Johnson Box / Preheader for Emails directly in the WYSIWYG template builder
+6Resurfacing this (2 year old) thread, given this question that was recently asked.
Unfortunately, the ONLY way to reliably add preheader text to an email depends upon that template having a header image as the uppermost content block. Adding alt text (see screenshots below) to that image turns that text into the preheader text.
For any emails without an image at the top, I don’t know of any other way to add preheader text -- it’s just the first text in your email.
Would love to get some eyes on this and get an update, especially given
"All knowledge is connected to all other knowledge. The fun is in making the connections." – Arthur C. Aufderheide
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