Background: I’d like to understand the impact of my Engagements on user behavior over time. In order to do this, I need to understand whether or not the average time to complete a process (funnel) decreases - or increases - over time. This would require that the funnel track every pass that a user makes at a process.
Problem: PX funnels only report on the first pass a user makes at a process. This skews the report heavily towards an onboarding use case (ie. how do new users tackle a process), but does not give me insight into whether or not users are becoming more efficient as they learn my application, or if a release impacted the time it takes for experienced users to complete a process.
Request: Allow funnels to evaluate all of a user’s attempts at a process, rather than the first one. This will give me a much more comprehensive view of behavior and the overall experience users have in my application. This is also frankly how I would expect a funnel to work, anyway. It was a surprise to learn that PX is using a small subset of the available data to build this report.
