Description:
When a CSM manually overrides a score through the CSM Assessment in Scorecards, the override itself functions correctly and updates the score as expected. However, the percentage displayed in the scorecard is inaccurate.
In scenarios where a score is overridden, the UI shows 0% instead of 100%, even though the override is successfully applied. This creates confusion for users because the percentage value does not reflect the actual override action.
Current Behavior:
- The override works correctly and updates the score.
- The percentage displayed is incorrect (0% instead of 100%) when an override is applied.
- This occurs across multiple CSM override scenarios.
Expected Behavior:
When a CSM overrides a score using the CSM Assessment, the percentage displayed should correctly reflect the override (e.g., 100%) rather than showing 0%.
Impact:
- The display is not intuitive for users.
- It can create confusion during scorecard reviews and reporting.
- Users may assume the override did not apply correctly because the percentage appears incorrect.
Suggested Improvement:
Update the Scorecard logic so that when a CSM override is applied, the percentage displayed reflects the override appropriately (e.g., 100%), ensuring the UI aligns with the actual scoring behavior.