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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
November 1, 2021
New Idea

Increase character count on CTA Type name

  • November 1, 2021
  • 6 replies
  • 61 views

CTA Type field has a limited character count that is too low. We call our EBR something unique for our organization, and the character count isn’t enough to allow me to set this as a type.

6 replies

Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
November 2, 2021

Hey @sarahmiracle, thank you for posting on Community. Seems like a great idea, however the PMs have to check the feasibility of this enhancement on their roadmap and get back to you.

sriram pasupathi
Helper ⭐️⭐️
November 9, 2021

@sarahmiracle How many characters do you typically have for the type name?

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
August 10, 2023

@sriram pasupathi we use CTA Types for outlining specific risk types. We get more specific than saying the “Type” and we are using “Type” for “Risk Type.” This is because it’s the only way we can have a required way of collecting this required data upon creation. The “Reason” is used for the reason for having the risk. 

Therefore, some of our Types may include:

  • Low Product Adoption
  • Pricing & Contractual

So I would say 30-40 at most.

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
mpatra
Helper ⭐️
September 4, 2023

Hi @sarahmiracle ,

 

We will be increasing the maximum length of the CTA Type name to 80 as a part of Admin Redesign. I will keep this thread updated on the progress of the project.

 

Thanks,

Monica

Monica Patra | Senior Product Manager| Gainsight
mpatra
Helper ⭐️
September 4, 2023
No Status→IN DEVELOPMENT
Monica Patra | Senior Product Manager| Gainsight
sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
September 5, 2023

thanks @mpatra !

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member