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kelly
Helper ⭐️⭐️⭐️
February 6, 2024
New Idea

Increase File Attachment Size for Email Templates

Related products:CS Journey Orchestrator
  • February 6, 2024
  • 0 replies
  • 20 views

For templates that are marked for Email Assist or Gainsight plugin, file size attachment limits should be increased. Currently, I’m limited to 2MB attachments on a template, but Email Assist is only limited to 20MB.

I have a playbook with a template and a PPT deck to be attached, which I’ve compressed to only 6MB but I am not able to add it to the template. instead, a user is going to have to manually add the exact same file themselves each time they need to send this email. I understand the limitation if sending one to many through JO but this limitation should not apply to individual sends the users are managing through EA or the plugin.