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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
September 15, 2021
New Idea

Inline Generic Survey Question feedback

Related products:CS Surveys & NPS Management
  • September 15, 2021
  • 15 replies
  • 311 views

Have recently started using inline survey questions more for generic surveys, and have some feedback.

  1. There’s not a way to manipulate the font of the survey question, so it winds up not matching the font of your email template and can look poorly formatted.  Would love to be able to configure to use the same font as the template.
  2.  With the different available options of formatting, we’ve received feedback that it’s difficult to know where to click for the question response.  For example, the one with the colored boxes requires you to click on the text of the response and not just in the box.
  3. It’s not clear on the Program Details page that the question has to have a control type of Radio in the survey set up in order to be used in the program.  Might be good to add that as a tool tip somewhere.

15 replies

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
July 14, 2023

There’s a LOT of community posts about this. Dropping them here to underscore the need for this capability:

https://community.gainsight.com/surveys-nps-16/formatting-of-inline-surveys-41041 
https://community.gainsight.com/jo-email-notifications-10/inline-survey-question-formatting-not-centered-in-email-30525 
https://community.gainsight.com/jo-email-notifications-10/edit-formatting-of-inline-survey-question-2608?postid=75621#post75621 

With Gainsight driving forward the “bionic CSM” and digital experiences, this type of detail is crucial to making a seamless digital experience for our customers and should be a prioritized feature enhancement for JO.

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
anirbandutta
Expert ⭐️
July 17, 2023

@vmallya , @PavanCh on this thread

It's an opportunity for engagement
andr_raposo
Helper ⭐️
October 14, 2024

Hi all. Reviving this thread as we have exact the same problem.

We wanted to use inline questions for the first time, but the fact that there’s pretty much no editing options for the question makes this a no-go

Contributor ⭐️
July 17, 2025

This issue is extremely frustrating. The inability to match the inline question to the email copy creates an unprofessional looking email. It is causing delays in sending out a JO program. Are there any updates on when we can expect this feature? This community asked for it over 3 years ago. 

bradley
Expert ⭐️
July 17, 2025

​@revathimenon 👀?