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Pierre C
Contributor ⭐️⭐️
May 11, 2017
Parked

inSided App - Mobile & Tablet Back-end Access

Related products:CC Community
  • May 11, 2017
  • 4 replies
  • 129 views
Hi guys,

I would love to see you one day working on an app for your customers. Today it is only possible to use the community back-end via a desktop computer. On mobile it is simply impossible as we have to zoom to be able to see the interface and on tablet the experience is just poor.

Ideally, all the backend users could download an optimised inSided App that would work for all your clients (Admins, Community Managers, Agents, etc..) and eventually superusers.

I check often the community on the go and it is not handy to have to go get a laptop while I could just access it on my phone. Sprinklr and Salesforce have quite good App which integrates nicely complex Dashboards, maybe this idea is worth looking into.

4 replies

Marina P
Contributor ⭐️⭐️
January 16, 2024

Yes, an app would be a game changer 🔥

genells
Contributor ⭐️⭐️⭐️⭐️
August 13, 2025

I agree! Especially if you have a user base that’s spread across the globe. This helps Moderation teams be able to address any reported items after work hours on their phone. 

Sudhanshu
Gainsight Product Manager
August 12, 2026

Thanks for the comments here, and to everyone who's voted over the years.

A dedicated mobile app for the backend is a significant investment and not something we're planning at this time, so we'll move this idea to Parked for now.

That said, the moderation on mobile use case is a more specific and interesting problem. If what you're really after is the ability to action reported content or moderate posts while away from your desk, we'd love to understand that better as a standalone need.

If that resonates, feel free to submit a new idea focused specifically on mobile moderation, the narrower the scope, the easier it is for us to evaluate and act on it.

Sudhanshu
Gainsight Product Manager
August 13, 2026
Updated idea statusNew IdeaParked