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kelly
Helper ⭐️⭐️⭐️
January 11, 2021
New Idea

Integrate Email Rendering Tools with Journey Orchestrator

Related products:CS Journey Orchestrator
  • January 11, 2021
  • 5 replies
  • 129 views

Many ESPs (mailchimp, campaign monitor) and MAPs (Marketing Cloud, Campaign) offer in-product integration with Email on Acid or Litmus to ensure the email in the WYSIWYG delivers as expected. 

For text-based emails, there may be less of a need but I’m finding no matter how cleanly I draft within the editor or I keep the code, it invariably gets overwritten with html bloat and renders different than in my tests to myself and how it appears in the platform. It’s difficult to ensure the tests I confirm through my mail server will deliver that way across device/os/mail servers, being able to verify rendering within Gainsight would be extremely helpful.

5 replies

sai_ram
Expert ⭐️⭐️
January 11, 2021

@kelly Thanks for sharing it here. We are in the process of redesigning the JO, hope this feedback helps to our product team. I am redirecting this to our product team for more visibility.

Helper ⭐️
January 13, 2021

I believe this may be in the works already? @nitisha_rathi Any updates?

Anastassia Goidina
nitisha_rathi
Expert ⭐️⭐️
January 18, 2021

@ana_g Yes, this is already in progress and possibly a Q1 priority for us. I will update more in a 1-2 weeks.

Helper ⭐️
June 2, 2021

Hi @nitisha_rathi any updates on this? Thanks!

Anastassia Goidina
Expert ⭐️
June 8, 2021

Hello @ana_g 
Currently we are working on this, we will keep you posted when this functionality will be available.