Integrate with ServiceNow

Thanks for sharing this idea @freydrew. Which integration use cases would you like to see? I imagine: creating Servicenow tickets from community posts, importing Servicenow ticket data to calculate self-service score. Did you have any others in mind?

I think the biggest one would be being able to start a service now ticket from a community post. We want to be able to quickly get our customers to the customer support team so that they can solve their issues. 

Any analytics surrounding that would be helpful like:

• # of tickets created on community
• # of tickets solved that started on the community
• Importing ServiceNow ticket data to calcuate self-service score
• # of users who viewed the answers once posted

We are Looking for / it would be great if have ServiceNow integration, where moderators can create case in serviceNow through API from community or Community Post.

• That can help moderators create cases in our case management tool(ServiceNow) directly from post or start point from community - Case management ticket with data via API

Our customer support is moving to ServiceNow and we would like integration for a seamless experience for customers who need help and come to the community (pretty common)

hello @daniel.boon 

Is the IDEA on the roadmap for implementation?

Also interested in this integration.

Same use case as others have described - Ability to create a SN ticket from CC. Tracking metrics around self-service.

We wanted to share a quick update: unfortunately, this feature is still not on our mid-term roadmap as we focus on other core priorities. We know this isn't the news you were hoping for, but we want to be transparent about where things stand.