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Contributor ⭐️
April 19, 2021
New Idea

Integrated Articles Reporting

Related products:PX Analytics
  • April 19, 2021
  • 2 replies
  • 49 views

Currently, reporting on integrated articles in the Knowledge Center Bot can only be accessed via the UI.  It requires the user to drill down into each individual article to capture which users/accounts actually viewed the articles.

Are there any plans on adding integrated article views to the AWS3 reporting or having it accessible via an API call?   Adding this feature would be huge time saver for our team.

2 replies

skalle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 3, 2021

@angelo Can we discuss the feasibility on this.

angelo
Helper ⭐️⭐️
May 3, 2021

Seems like valuable metrics to include in the S3 exports and REST API!