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freydrew
Contributor ⭐️⭐️⭐️⭐️
April 29, 2020
Released

Inviting Users to Groups

Related products:CC Groups
  • April 29, 2020
  • 34 replies
  • 645 views

I’m really enjoying the new Group functionality and that users can request access for private groups. 

I’d like to be able to send an invite to users (either private message or email) that aren’t already a member of the group. 

From the Control side of the Group, I’d like to be able to: 

  • add custom copy to the invite message
  • search for users to send the message to 
  • include a link for the member to join

 

34 replies

bjoern_schulze
Helper ⭐️⭐️⭐️
November 11, 2020

Is there any news regarding this idea? We’re starting to use groups now and because most of our groups will be private and about a certain group project (with a certain launch date for the project), we really need to be able to invite users to groups instead of having to tell them: “Go to the group, click ‘Request access’ and wait for approval”.

daniel.boon
Helper ⭐️⭐️⭐️
November 12, 2020

@bjoern_schulze We a have feature (still in beta) which enables you to invite contacts (non-registered users) to sign up for the community and to immediately join a group. Currently, we do not have any concrete plans for making it possible to invite already-registered users to a group. I can appreciate it’s not the best UX when groups are really targeted.

inSided product alumnus
bjoern_schulze
Helper ⭐️⭐️⭐️
November 12, 2020

Hi Daniel, thanks for the response! I’m aware of the invite feature for new users but unfortunately it doesn’t help at all with users who are already registered. In our community we’ve never had any project groups before that targeted new users, we only ever did project groups with registered users.

My personal priority wouldn’t be to build an invite function for new users. Simply because I would argue that it is easier to communicate to new users to register first before they can be invited to a project group (with the invite function for registered users I have in mind). But maybe I don’t see the bigger picture here (or use cases for other inSided communities).

dandre
Contributor ⭐️⭐️⭐️⭐️⭐️
January 21, 2021

I would like to see the ability to create an invite like that folks inside the business can use to invite to their private group. i.e if we are facilitating customer advisory discussions, a product manager could manage adding members by using a link sent over email. This should work for both new users and existing ones. New users are obviously pushed through the sign-up but will ultimately be redirected to the private group after sign-up.

When things get tough, we ask, what is best for the customer?
adam.ballhaussen
Helper ⭐️
April 22, 2021

We have a use case for this as well. We want to be able to invite users to join a group without requiring them to request access from us and wait to be approved! 

Thanks,

Adam

Adam B.
May 6, 2021

Wow, was surprised to discover that this wasn’t a capability today. Two things I could see here:

 

  1. the ability to invite people via Control
  2. the ability for existing members to ask to have others invited (which could be then approved by the Group Admin) and/or moderators
Chris Anderson
Helper ⭐️
May 20, 2021

Just adding, would love the ability to proactively invite members to both public and private groups!

Connect with me on LinkedIn: https://www.linkedin.com/in/chrisanderson215/
May 20, 2021

Vote up the idea here @Chris Anderson 

 

Helper ⭐️⭐️⭐️
June 2, 2021

Hello everyone, Thanks for all the inputs already quite detailed you shared.

I have a few follow up questions. It would be a massive help if you could give your input :) @Scott Baldwin @Chris Anderson @adam.ballhaussen @dandre @bjoern_schulze @freydrew @LPortalupi @ZapierSteph @Marina Perminova 

 

About the users would you like to invite:

  • On what criteria would you select the users to invite to groups?
  • Are these criterias available in Control to select users to invite to a group?
  • If not, where are these criterias? Would that information be in a CRM tool (ex: Users from this package, this type, ARR...)? Or Is it more about manually invite users who are relevant? Or something else?
  • If all the information in Control is not enough to select those user,s What do you think of having a link that you can easily share to users via any medium? (email, message, slack...)

About inviting users to a group:

  • Do you want to invite users to have the choice to join (more in the spirit of "That group might interest you, you should consider joining it").
  • Or do you want to really add them to the group and inform them that they have been added? They could could of course decide to leave the group if they wish

Thanks a lot for you input

Kgastaldo
Helper ⭐️⭐️⭐️
June 2, 2021

About the users would you like to invite:

  • On what criteria would you select the users to invite to groups?
    • I would be selecting people from a custom role.
    • Or I’d be inviting from a csv. 
  • Are these criterias available in Control to select users to invite to a group?
    • Role, yes. CSV, no.
  •  

About inviting users to a group:

  • Do you want to invite users to have the choice to join (more in the spirit of "That group might interest you, you should consider joining it").
    • Yes, I wouldn’t want to add people to a group without their consent.