Skip to main content
dan_wiegert
Gainsight Employee ⭐️⭐️
December 2, 2020
New Idea

Is there a way to use the Cockpit Calendar integration (gsuite or outlook) to pull calendar events from an external calendar into Timeline?

  • December 2, 2020
  • 13 replies
  • 1022 views

I was speaking with a customer: Anthony from Degreed, and he had a rather interesting use case to ask me about. In the past few releases, Gainsight introduced Cockpit/Calendar integration for Gsuite and Outlook. It is a great feature that writes CTA info onto an external calendar.. but currently this functions standard operation is a one way push from GS to the external Calendar. There does not appear to be bidirectional capability in this features current function.

 

Anthony wanted to see if there was a way to use this cockpit calendar integration to pull meeting details from his external calendar and automatically create timeline activities. 

His main asks were: 

  • if there is any way to sync calendar events INTO Gainsight today.  
  • if you know of any possible partner solutions or workaround
  • if there is a plan/roadmap item to introduce this functionality

I did float this ask internally and did get a few responses. This ask did seem to resonate with some of my other customer facing counterparts, so this ask does seem to warrant additional use case conversations. 

 

13 replies

anirbandutta
Expert ⭐️
October 27, 2022

Let me elevate this thread internally.

It's an opportunity for engagement
Contributor ⭐️
May 15, 2023

The usefulness of this addition to Gainsight assist, to be able to be used within the meeting functionality of Outlook, was just brought up in a meeting today.  Do we have an update on this request?  Thanks!

Al M
Contributor ⭐️⭐️
April 15, 2024

Just bumping this thread again. 

 

As mentioned this would save a lot of hours on admin for the end user. It would be highly useful for the GS to sync these events to timeline automatically. 

 

I think the challenge here is it is unable to determine what is and is not a client event. 

 

Open to any suggestions ore workarounds to this, fingers crossed we see something in future releases. 

Alan