JIRA Integration possible?

Related products:CS Data Management & Integrations

Forum|Forum|10 years ago
March 11, 2016
35 replies
1308 views

I would like to link Gainsight to JIRA. Is that currently possible?

If not, is it on the roadmap for addition to the platform? If so, when will that be released?

Thanks!!

Show previous replies

daniel_rose

Contributor ⭐️

+1, We would be specifically interested in this as to how it related to customer enhancement requests we track in JIRA.

sundar

Expert ⭐️

What do you like to see Jira Integration do?

Creation of CTA from Jira ticket and have the link back to the Jira ticket to retain context
Creation of Jira ticket for a CTA as a part of your workflow
Show the customer widget in Jira for the support rep to have the customer context.

I'm sure there is more, what are the other scenarios that you have in mind?

marcelo

Helper ⭐️

For us, it would be more to have the JIRA information available from GS, being able to report on all JIRA tickets associated with the customer.

chuen_moschetti_1466d2

Contributor ⭐️⭐️⭐️⭐️

Our team would definitely use JIRA for options 1 and 2. Run reports on different JIRA ticket requests for and from our Product team.

lane_h

Helper ⭐️

Hi Sundar,

We want to also use it to track "bug risks." We need a way to associate when a Jira impacts a customer. The ability to tie it back to the customer in Gainsight is ideal.

Director of CX and Scale Programs

jason_singer

Contributor ⭐️

Hi- as a CSM, I would like to be able to see in one customer view the status of Support Tickets (Zendesk), Bugs (JIRA), Professional Services Projects (JIRA), and Product Improvements (JIRA). I have zendesk integrated but the lack of JIRA insights causes a headache from a project mgmt perspective.

cmultanen

Helper ⭐️

Some sort of JIRA integration would be very helpful for us as well.

We have a new team resposible for handling all implementations for our clients. They use JIRA to track launches but do not have Gainsight licenses (our CSMs do). An integration or maybe group licensing for the implementation team would really help cut down on duplicate/unnecessary work.