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romihache
VIP ⭐️⭐️⭐️⭐️⭐️
June 11, 2024
New Idea

JO - Participant State Standardization

Related products:CS Journey Orchestrator
  • June 11, 2024
  • 3 replies
  • 68 views

In the Audience Setup the Participant State is a picklist, but in a Evaluation Step is treated as a string. Also, the documentation statuses are different which complicates this task even more… 

My request is quite simple:
In the sake of parity/consistency and #adminQualityOfLife, can the Evaluate Step match the audience behaviour and the documentation too, please?

 

 

3 replies

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
June 11, 2024

And while we’re at it, could it become a pick list so we don’t have to guess work what the actual value in data is? 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
June 18, 2024

Picklist all the things!

Manual data entry only leads to human error. We’re only human. 🤷

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
romihache
romihacheAuthor
VIP ⭐️⭐️⭐️⭐️⭐️
June 18, 2024

Manual data entry only leads to human error. We’re only human. 🤷

 

THIS 💯!!!

Continuous improvement is better than delayed perfection