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jake_ellis
Gainsight Employee ⭐️⭐️
September 7, 2018
New Idea

Journey Orchestrator: Edit/Remove waits and steps within a program

  • September 7, 2018
  • 11 replies
  • 340 views
It seems like there is no way to swap a conditional wait for a wait timer without having to delete everything that comes after that part of the program. This is also true for an email or CTA. Knowing how the needs of customers and our interactions with them evolve, it would be a nice UX improvement to allow users to edit and adjust the flow of a program without having to recreate the entire journey.

I'd like the ability to delete or swap a conditional wait for a wait timer and the ability to swap or add a new step into the program that isn't the last step.

    11 replies

    jake_ellis
    Gainsight Employee ⭐️⭐️
    December 13, 2022

    @ebuessler  this is still one of the items we plan to take up next with regards to Journey Orchestrator. Thanks for sharing your interest!