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Gainsight Employee ⭐️
January 4, 2023
Open

KC BOT - Help the users know that it can be dragged

Related products:PX In-App Hub (formerly KC Bot)
  • January 4, 2023
  • 7 replies
  • 83 views

I’m raising this request on behalf of the customer

We can use the speech bubble option to let the customers know that the BOT can be dragged but can we please make this to be more intuitive for the customer with any improvements to show that the icon itself can be dragged.

https://share.getcloudapp.com/12uRP2Gr 

https://share.getcloudapp.com/v1uEjX6W

 

7 replies

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
January 5, 2023

Thanks for sharing this @Sai Kumar Padala we will look into this.

 

cc: @rithvikvarma 

brian.atkins
Contributor ⭐️⭐️⭐️
January 22, 2023

It’s also annoying that the speech bubble doesn’t snooze. It reloads every time a new page loads

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
January 24, 2023
No Status→Acknowledged
link_black
Gainsight Employee ⭐️⭐️
January 27, 2023

Good idea!

 

Perhaps everyone should consider this as a (much) better alternative to our standard KC Bot tooltip configuration option.  

 

Happy PX-ing!

 

  

-- Link
mmarques
Helper ⭐️⭐️
January 31, 2023

It’s also annoying that the speech bubble doesn’t snooze. It reloads every time a new page loads

There’s a separate idea to improve this. See: 

 

mmarques
Helper ⭐️⭐️
March 22, 2023

This is an issue for us, as well! Several internal people (including someone from our UX team) did not realize that the KC bot widget can be dragged. There should be something other than the speech bubble to tell people. 

JayS
Helper ⭐️
August 28, 2023

A related question … I know we can look at analytics to see that users have clicked on the KC widget. Is there anything that would tell us that the user has dragged it during their session? 

Also, the KC bot resets position each session, so the user has to drag it every time (once they learn they can drag it), any possibility of the KC bot remembers the user’s preference?

 

cc: @aharkut @link_black 

Jay Sherwood