KC Bot integrate with Intercom Chat

Hello! Is there any update on the ETA for this integration?

After integrating intercom with PX, I would like to be able to view performance on Px.

Hi @Pauline  @verenalaw  We have evaluated this integration  and saw that while the KCBot integration with Intercom KC is achievable and on our Q1 2022 roadmap, the Chat integration in itself is quite complex. We are working with Intercom team to see if there is a way path to it. However, this is more a mid term to long term roadmap item as we still need to evaluate feasibility on the same. We will continue to work with teams and keep you posted on the same.

While we are on this, Alternately , It would be great if Intercom can add a plugin of PX to their Bot. We can provide APIs to expose the list of KC Content for them to plug to their Bot.Can you see if they would be interested in that solution as an Intercom customer?

Hi - any update here? Is this still something being considered by the team??

In particular - I would love to be able to link community Knowledge Base articles in the Intercom pop-up. That way we can transition all the help center articles to the community Knowledge Base, but they still show up in intercom popup in app.

Screenshot here - so, would love to have article like “Setting up SAML SSO” to be in community Knowledge Base but linkable here in intercom pop-up that we have in our app.