Knowledge Center Bot Feedback Tab Customization

Related products:PX In-App Hub (formerly KC Bot)

Forum|Forum|7 years ago
August 15, 2019
16 replies
440 views

We've noticed that the knowledge center bot is a bit rigid in its customization options right now.

We would like to be able to change the options in the Feedback tab since the current options listed aren't well suited to our needs. We do feedback through other integrations right now so we wanted to set this tab up more for customer support. Right now the only customization possible is the ability to change the name on the Feedback tab which doesn't help us much because we can't also customize the categories for the feedback to be more related to support.

surveys

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aharkut

Gainsight Employee ⭐️

Additionally, it would be great if a feedback option could link to a URL. The current option appears to only accept email addresses.

Hi @JayS, Do you want to redirect a user to another Feedback page where you would like to collect the feedback? Is this understanding correct? Also, if you could elaborate a little on the use-case.

Thanks

JayS

Helper ⭐️

Hi @aharkut. I’m looking at the difference between Feedback (to a product team) versus Support (user, tech, etc.) The email to product is fine for feature feedback and suggestions, etc. … but if a user finds the Feedback page and they have a tech support issue, I would like to send them to our support website where they can submit a ticket.

Thank you.

Jay Sherwood

B

Badraveni

Contributor ⭐️

Hey guys do we have any idea if/when this will be on the roadmap? We also discussed customizing the thank you message which I think is a very good use case as well.

Hi @michael_sweeney, We will be adding the customization of following to the road map: