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shireesha_reddy
Helper ⭐️
July 13, 2020
Discovery

Knowledge Centre Integration with "Intercom"

Related products:PX Integrations
  • July 13, 2020
  • 5 replies
  • 196 views

Posting on behalf of a customer,

In PX, We have several knowledge Centre Integrations like Zendesk, Salesforce, Mind touch, Etc.

An option for Integration with Intercom would also be helpful, as some of the customers might have their docs in Intercom.

 

 

Thanks,

Shireesha

5 replies

angelo
Helper ⭐️⭐️
July 13, 2020

Intercom does not seem to have API endpoint available for their docs/articles which is requirement for an integration option to PX KC Bot.

Contributor ⭐️⭐️⭐️
August 17, 2020

Intercom does not seem to have API endpoint available for their docs/articles which is requirement for an integration option to PX KC Bot.

Hi Angelo and Shireesha - I reached out to Intercom to see if this was in the plans and they returned some recently release documentation:  https://developers.intercom.com/intercom-api-reference/reference#the-article-model

We’d really love to have this integration!

angelo
Helper ⭐️⭐️
August 17, 2020

Thanks for investigating… that’s great news!

 

We’ll investigate and keep this top of mind for the integration roadmap (~Q4)

Contributor ⭐️⭐️⭐️
January 8, 2021

Circling back here to see if there are any updates on a potential integration with Intercom?

angelo
Helper ⭐️⭐️
January 8, 2021

Not yet, I will check in with the PX PM for integrations and assign this PX Product Idea to them.

NOTE: There is a PX Roadmap Webinar coming towards the end of January, be on the lookout for an email w/invite.