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Helper ⭐️⭐️
August 10, 2022
New Idea

Knowledgebot - helpfulness of available content

Related products:PX In-App Hub (formerly KC Bot)
  • August 10, 2022
  • 1 reply
  • 32 views

Because we are now able to keep the users within our website we are not able to utilize the helpdocs user feedback rating functionality to get feedback on the value of the content of the articles: 

Was this article helpful?

Yes! Somewhat. Not Really…

Does Gainsight have the capability or are you considering adding similar rating functionality within the KB?

1 reply

mmarques
Helper ⭐️⭐️
August 17, 2022

I would like to be able to enable this question at the end of every engagement.