Launch article in PX from a link in an engagement

Hi @jobin.james ,

The article that you want to open is it hosted on the KCBot? And you are looking to trigger the article on the Bot when the CTA on the engagement is clicked? Is this understanding correct?

Thanks,

Abhilash

Yes, that’s correct.

FYI @Lin Liu 

Would you have an update on this @aharkut ?

Hi @jobin.james ,

We are exploring this. Have added this to roadmap.

Thanks,

Abhilash

Hi @jobin.james - this is now available on new Guide Editor where you can configure a custom button to open a PX article on the Bot. Please checkout our latest release notes - https://support.gainsight.com/PX/Release_Notes/Current_Release_Notes_-_2023/PX_Release_Notes_February_2023#Enhanced_Actions_for_Custom_Buttons_in_Editor

Do share your feedback to improve or enhance the feature further.

-Abhilash