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Launch article in PX from a link in an engagement

Related products:PX Engagements
  • September 9, 2022
  • 7 replies
  • 81 views

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Is it possible to link an article in PX from a step in an existing engagement?

 

7 replies

aharkut
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  • Gainsight Employee ⭐️
  • October 14, 2022

Hi @jobin.james ,

 

The article that you want to open is it hosted on the KCBot? And you are looking to trigger the article on the Bot when the CTA on the engagement is clicked? Is this understanding correct?

 

Thanks,

Abhilash


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  • Author
  • Contributor ⭐️⭐️⭐️
  • October 14, 2022

Yes, that’s correct.

 

FYI @Lin Liu 


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  • Author
  • Contributor ⭐️⭐️⭐️
  • October 29, 2022

Would you have an update on this @aharkut ?


aharkut
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  • Gainsight Employee ⭐️
  • October 31, 2022

Hi @jobin.james ,

 

We are exploring this. Have added this to roadmap.

 

Thanks,

Abhilash


aharkut
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  • Gainsight Employee ⭐️
  • October 31, 2022
No StatusAcknowledged

aharkut
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  • Gainsight Employee ⭐️
  • February 8, 2023

Hi @jobin.james - this is now available on new Guide Editor where you can configure a custom button to open a PX article on the Bot. Please checkout our latest release notes - https://support.gainsight.com/PX/Release_Notes/Current_Release_Notes_-_2023/PX_Release_Notes_February_2023#Enhanced_Actions_for_Custom_Buttons_in_Editor

 

Do share your feedback to improve or enhance the feature further.

 

-Abhilash


aharkut
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  • Gainsight Employee ⭐️
  • February 8, 2023
AcknowledgedImplemented