Skip to main content
hardik_mota
hardik_mota
Helper ⭐️
July 21, 2020
New Idea

Licences count in NXT/SFDC

  • July 21, 2020
  • 5 replies
  • 120 views

Hi Team, 

 

One of my customer  wanted to have licenses view in Gainsight UI that should show Number of Licenses left over for us. In today’s world, users  will have to reach out to SF Admins to get this Number.

 

Currently, July’2020 release gives us the names of the users and how many licenses have been consumed. 

 

Best,

Hardik

    5 replies

    jean.nairon
    jean.nairon
    Expert ⭐️
    July 21, 2020

    This and any other additional usage reporting for Nxt would be really helpful for driving adoption. At the moment there isn’t a lot of information in Nxt for ensuring user’s are using the tools and your company is getting the most value out of it. 

    I previously created this idea as well for embedded Gainsight usage data in Gainsight: 

    https://community.gainsight.com/cs-ideas-21/ability-to-view-gainsight-user-usage-data-38561

     

    Any additional live metrics in Gainsight on how users are using the new features would be incredibly helpful. 

    Jean
      uday
      Contributor ⭐️⭐️⭐️⭐️
      July 22, 2020

      @hardik_mota Currently thats not possible as this info is stored in SF, but we will consider your requests for future implementations.

        Kate
        Contributor ⭐️⭐️⭐️⭐️⭐️
        August 24, 2020

        +1 Another use case- what about other users that don't have a SFDC connection set up to NXT? Seems like it would be valuable for them to be able to look this information up themselves in Gainsight without having to contact their CSM or Support.

          alizee
          alizee
          VIP ⭐️⭐️⭐️⭐️⭐️
          December 15, 2021

          We also need a license usage count (X licences used out of Y licenses available, for each license type) directly under User Management in Gainsight NXT (cloud app). 

          The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
          Neha Gupta
          Neha Gupta
          Contributor ⭐️⭐️⭐️⭐️⭐️
          December 16, 2021

          @alizee @Kate will keep you posted about the ETA. It is taken into consideration.

           

            Terms & ConditionsAccessibility statement