We are using the KC Bot to display release notes using articles. The release notes will be simple bullet list items of new features, but sometimes we will want to have rich content with more information about new features. It would be nice to allow users to open these engagements from within the release notes article with either some of the release note text as a link or a “See more!” link.
The rich text editor for the articles could have a link option that has options for external links or engagements. If you choose engagements you could get a list of existing engagements to link to. Since there is risk that a link points to an inactive engagement you would probably just need a logic to display as plain text in this case.
