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Gainsight Employee ⭐️
December 9, 2025
New Idea

Linked object doesn't populate Relationship GSID on CTA

Related products:CS Cockpit & Playbooks
  • December 9, 2025
  • 1 reply
  • 40 views

If the CTA belongs to a Success Plan at the relationship level, and the Relationship GSID is not automatically populated in the linked object.

When configuring a linked object, the Admin can select a lookup field from the linked object, and this selection is intentionally restricted to Company-level fields.
The selected lookup is used to establish the relationship between the CTA and the linked object, and Cockpit auto-populates this field during creation.

Other fields are not populated because the current design does not support auto-population beyond the chosen lookup.

Please enhance this to get the ability to select the relationship level field to get this auto populated in the linked object.

 

 

 

@AshutoshSingh

1 reply

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
February 12, 2026

HIGHLY NEEDED. Relationships must stop being the poor child of Gainsight. 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.