Gainsight Employee ⭐️
April 30, 2024
New Idea
Load to People rule execution history result mismatch with the qualified records in the rule fetch
Related products:CS Rules Engine
- April 30, 2024
- 0 replies
- 15 views
Hello Team,
For "Load to People" rules, we are showing the double count compared to the records in the execution file.
Here is the screenshot for reference: https://share.zight.com/QwuoDrm2
For example, if I have 7 records to process from the data setup and I have configured the person mapping and company person mapping in the rule action, then the record count displayed is 14. But when I download the execution file, it has only 7 records with company person records that are loaded.
I attached both the source file and the execution history file.
The customer feels that it is not a good user experience and wants this to be handled in a proper way, displaying the results accurately.