Log to Gainsight button always selected

Hi @sandeepchidiri - this was the original default setting but in beta testing this resulted in undesirable consequences where emails that should have not been logged (including sometimes confidential emails) were sent to Timeline because  the user forgot to uncheck the box. The feedback was universal that the default should be unchecked instead of checked. 

Hey Dan, I fully understand why you wouldn’t want it to default on to start, but it would be incredibly helpful to have the ability to turn if on for all emails. We have CSMs that are sending dozens of emails a day and they cite having to click the button each time as a big pain point. In the software we previously used to log emails into Salesforce, this functionality existed and people loved it.

I think an option that the user could choose their default setting would be a great compromise. Some of our users are continuing to use a random auto-bcc plugin for this reason, but it would be great to have everyone moved over to the proper one. 

Hello All,
We are looking into possibilities of making this as a configuration. Once i have concrete information i will keep you posted here.

@soumitrasahu do you know if this is still being considered as a user configurable option?

Please make it priority to update this. Other gmail add-on (like outreach) have figured the process out to always be “on”. thanks!

@chethana @anirbandutta is this still under consideration?  

Personally I disagree with making this an all-or-nothing selectable option (by admin or user)

Gainsight should not be a complete email history of every single email exchange between CSM and client - just key exchanges that contain vital information.  Providing an option to have it “always on” will result in flooding timeline with a lot of banal exchanges. Keeping it a flag that must be manually checked in the majority of cases gives the user a moment to ask themselves “is this an exchange that needs to be captured on the timeline?”

I do think that when a template is applied through Gainsight Assist, the Log to Timeline option should automatically be checked.