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dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
November 8, 2023
Released

Log-to-Timeline Feature Parity (Current JO Builder to New Beta JO Dynamic Builder)

Related products:CS Journey Orchestrator
  • November 8, 2023
  • 5 replies
  • 125 views

Minor, but not as intuitive: while testing a send in the new beta Dynamic JO builder, it took me awhile to find the “Log to Timeline” checkbox, and it’s not quite intuitive. (screenshots below)

It feels a lot more intuitive to have it in the same area we’re setting up the email sender profile and CC/copy info.

Is this something that might be moved in GA?

how to get to the checkbox in the new JO builder
Checkbox location in new beta JO builder
log to timeline box in current JO programs

 

5 replies

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
November 9, 2023

Shared pain point! This will be a frequent miss for our JO contributors if not brought more in their face.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
mobrien14
Helper ⭐️
May 14, 2024

+1, definitely needs to be more visible to ensure it isn’t overlooked during setup.

Even if it can’t be relocated to match the old program type, having the Sync Settings selection always visible as a selection next to Preview would be an improvement. Having just that one selection hidden under the ellipses seems like an odd UX choice. 

romihache
VIP ⭐️⭐️⭐️⭐️⭐️
July 9, 2024

I almost missed it AGAIN. Pretty please!!

Continuous improvement is better than delayed perfection
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
May 22, 2025

Any update on this?

It’s SOOOO much easier in advanced JO… building a dynamic JO event-based program and… I miss it.

Advanced JO screenshot for comparison.

Surely we can just pull that checkbox out of the hidden screen...

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 30, 2026
Sync settings is now part of the email configuration page.
 
Updated idea statusNew IdeaReleased
Vijay | PM | JO | Gainsight