Log User Out After 8 Hours

We don't have this feature now. We will add this enhancement request to the roadmap. Timing is TBD.

Thanks!

Thank you @sumesh  - Ideally this would be a customizable option where the admin of the tenant organization is able to set this to their specifications (so I can set it to 4 hours and another customer can set to 12 for example).

Thanks for the feedback @cnichols . We will ensure that the timeout option is configurable.

In Salesforce, session time is customizable per instance as well as @cnichols suggested. You can adjust when the session will timeout through a dropdown with some pre-defined values. Something similar would work great in Gainsight. 

Thanks @jean.nairon - Our biggest struggle seems to be that every system has a different timeout value. Also the users within Gainsight (no SFDC account) this doesn’t seem to help from a timeout perspective. 

We would like this feature to help keep our infosec team happy.  It is not easy to share with them that we can’t have this setting configurable to our need.  We have some systems that logout after inactivity of 10 min.  

Hi @john.cowles,

Thanks for writing in. We will prioritise it in our roadmap. Will keep you posted.

Regards,
Neha

Customizable log out hours setup enablement in Gainsight +100 votes.

Is this still planned? Thank you!!

FYI, if you are on NXT you can submit a support ticket to have them change this timeout piece.