Logging emails by bcc in Timeline

Related products:CS Timeline & Activity Tracking

Forum|Forum|9 years ago
November 30, 2016
67 replies
1060 views

For the Email logging, it looks like the only option right now to copy and paste in an email that's already been sent (ie. from Gmail). It would be nice if there a way to actually cc or bcc Gainsight to create that email log, like we can to Salesforce. It would also be nice if these were created automatically from email assist CTAs or other outreaches sent from GS.

journey orchestrator

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heather_hansen

VIP ⭐️⭐️⭐️⭐️⭐️

We'd be interested in the beta as well.

phil_kowalski

Contributor ⭐️⭐️⭐️

My team has been begging for this feature - would love to be part of the beta 🙂

trevor_shand

Helper ⭐️

My CSMs would find this extremely useful.

manmeet_dosanjh

Helper ⭐️

Just wanted to add my vote to this request as well! I know our CSMs would love this functionality and would make them less reliant on Salesforce, since we currently have an Outlook - SFDC integration to auto log all emails.

I would prefer it to be an optional choice for the CSM to bcc into Timeline rather than every email logging there. This way they can control what logs and would hopefully bcc the most important email conversations into TL.

venkatesh_sirpurkar

Contributor ⭐️⭐️⭐️⭐️

Hi All,

I am excited to announce that we have launched beta program for "Email to Timeline". You can be one of the few users to experience this feature in its beta stage. Please nominate yourself for our Beta program before time runs out and help us make this feature more delightful. Please refer this https://community.gainsight.com/conversations/gainsight-beta-program-for-email-to-timeline-5bed8583e4b067063e68bfc9 to enroll.

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Hi everyone,

Many of you are participating in our Email to Timeline beta program and have started setting it up for your end users! If you have questions or feedback, be sure to post it in the Email to Timeline Beta topic. You can also share these resources with your end users to help them get started with logging emails to Timeline: