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alizee
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
April 13, 2022
New Idea

Make data management dropdowns available from surveys

Related products:CS Surveys & NPS Management
  • April 13, 2022
  • 12 replies
  • 223 views

Please make data management dropdowns “mappable” from survey questions. 

Most often when you run a survey, you want to populate another Gainsight object which, in case of dropdowns, already have a set list of options to pick from. 

It would be extremely helpful for surveys questions (multiple select) to be able to fetch from data management dropdowns. That would save time building survey options AND reduce the risk of inconsistencies between survey question and data points in the Gainsight object we seek to populate, and the need to transform data with rules before being able to push it to the target object.  

    12 replies

    anirbandutta
    anirbandutta
    Expert ⭐️
    April 14, 2022

    @richa_bala, putting this on your radar.

    It's an opportunity for engagement
    alizee
    alizeeAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    September 1, 2022

    @richa_bala Have you been able to look at this? This is becoming ever more relevant for us. Thanks for getting back to me. 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    anirbandutta
    anirbandutta
    Expert ⭐️
    September 1, 2022

    @Sudipta Chowdhury could you pl take a look at this when you are back?

    It's an opportunity for engagement
    alizee
    alizeeAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    December 14, 2022

    @Sudipta Chowdhury Coming back to this… maintaining dropdowns in data management AND surveys makes no sense especially when most surveys seek to collect data points we use in data management (otherwise, why would we even collect it)?? 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
      romihache
      romihache
      VIP ⭐️⭐️⭐️⭐️⭐️
      June 13, 2023

      100% agree, it makes no sense to duplicate data points. Dropdowns need a lot of love

       

       

      Continuous improvement is better than delayed perfection
      alizee
      alizeeAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      September 4, 2023

      Hi @rakesh @Sudipta Chowdhury - coming back to this once again. All the data points we collect in surveys are susceptible to be pushed to a Gainsight object other than surveys (for example Company, Company Person or Person).

      Imagine me having to create a survey question with 200 countries and having to maintain that in Data Management and Surveys… when I could just have a question type that would fetch from the Data Management Dropdown? I have not even tried but my bet is I’ll break the multi-select question limit if I add 200 options 😅. 

      We need anything that’s a single select or multi-select to be able to fetch from the data management dropdowns. Full stop.

      Thanks! 

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
        heather_hansen
        heather_hansen
        VIP ⭐️⭐️⭐️⭐️⭐️
        September 5, 2023

        +1 - we have a survey where we want to ask about which features a customer uses that are already a dropdown in data management.  Would be great to be able to reference that without having to recreate it in a survey.

          alizee
          alizeeAuthor
          VIP ⭐️⭐️⭐️⭐️⭐️
          January 8, 2025

          Any motion on this? This is becoming unmanageable on our end, more so as we can’t download data management values to reupload them in surveys, let alone see all the data management dropdown values for a given dropdown at once, without scrolling. 

          The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
            romihache
            romihache
            VIP ⭐️⭐️⭐️⭐️⭐️
            May 6, 2025

            I would also like to know if there are any updates on this.
            The tech debt created by this gap gets bigger each passing day.

            Continuous improvement is better than delayed perfection
              alizee
              alizeeAuthor
              VIP ⭐️⭐️⭐️⭐️⭐️
              May 6, 2025

              ​@lloonker Part of what we discussed last time. 

              The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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