Make editing of timeline activities a user configurable permission

Dangerous business, Sowmya! Now we know you’re on the hook for updates! Hope to hear from you on this soon. 

+1 on this @Sowmya this still remains a pain point for many admins and users alike within the platform.

Without this functionality, what is Gainsight’s alternate solution in this scenario to edit a Timeline entry; for the sake of it let’s assume the user/admin is not familiar with the Timeline API, and deleting/reposting an entry isn’t a desired solution either.

Thanks,

Stuart

Hi Team,

We are considering this pain point and also included as part of our current roadmap.

The intention is to address this implementing granular permissions in Timeline, set by admin.

I will keep you posted on the actual release timeline after weighing in the priorities of other strategic items.

We definitely need this update to clean up the entries coming in from the Gong integration. 

Hi all,

Adding that this is still something that would still be very helpful. We are currently running a test that involves emails being sent from the CEO. A coordinator is BCCed on those emails and is logging them to timeline. In a few instances, our coordinator has either missed/been slow to add some additional tags to those emails. I am on a tight reporting deadline and I would like to be able to edit the activities without having to wait for the coordinator to get to it. 

Giving admin the ability to edit timeline entries from others would be very helpful for me right now.

Would love to hear any approximate timeline updates on this!

This is even more necessary due to the limitation of Gainsight allowing inactive Company Person records to be added as an external attendee. That problem is bad enough and is compounded by a cumbersome solution where the only way for admins to fix it is via API rather than just editing the Timeline record. 

Any updates on this idea? Looks like 6 months ago it was moved to “under consideration” and there is a lot of general support across the Community to get this live. 

@Ariana.Orona for visibility