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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
September 7, 2022
Released

Make editing of timeline activities a user configurable permission

Related products:CS Timeline & Activity Tracking
  • September 7, 2022
  • 52 replies
  • 1510 views

I couldn’t quite find a product request that matched, but there are several out there about allowing non-author of Timeline activities to be able to edit.

I’d love to a configurable permission to either allow or disallow a user’s ability to edit Timeline activities not logged by that user.

The use case for us is that CSMs log timeline activities in the future to reference a scheduled interaction. If CSMs leave or accounts change hands, that new account owner may need to edit the future scheduled timeline activity, to add Notes or adjust any other timeline details.

52 replies

ChiragJ
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 28, 2025

This feature is now released with Auditing capabilities in Timeline. 😎 I understand there may be more nuanced permission requests that admins may want for their specific use case. I would request them to be logged as new idea, given this would solve for most use cases. We can track upvotes and recommendations for more granular requirements on those new ideas. Thanks everyone for your support , patience and co-operation in getting this feature out to you all 😊

victoria_peeker_barry
Contributor ⭐️⭐️⭐️⭐️⭐️
November 4, 2025

Love this feature - been waiting a long time - so happy to see it

Victoria