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spencer_engel
spencer_engel
Expert ⭐️
July 8, 2019
New Idea

Make G360 reports more flexible for customers' admins

  • July 8, 2019
  • 4 replies
  • 240 views
Hi everyone -

​I saw this post from a couple years ago about allowing more flexibility in G360 reporting. It's marked as "implemented," but I would argue that it's not really implemented. It's just telling customers to get in touch with their CSM to export all their usage data out of GonG. That's more of a workaround than a solution.

I'd like to see us allow admins to access their usage data within their system out of the box as soon as they turn on the G360. Reason I bring this up is we get semi-frequent CSA requests from customers wanting our team to put together custom usage reports that they're unable to configure in the G360. This takes up quite a bit of time for our team and likely is frustrating for our customers too. If we could just let customers configure their own reports, it would be a win-win.

      4 replies

      edleguizamo
      edleguizamo
      Contributor ⭐️⭐️⭐️
      June 15, 2021

      Agree! If we could dig in to the object ourselves and build our own reports it would be very very useful. It has become very frustrating to scroll past countless columns to look for relevant data. When looking at particular usage trends with various types of user behaviors (like managers, csms, and admins) it can be annoying.

      Eddie Aguilar - Manager, CS Operations
        skalle
        Gainsight Employee ⭐️
        skalle
        Gainsight Employee ⭐️
        June 23, 2021

        Hi  @spencer_engel   Currently this is not a feature area we are investing in because of other priorities. We will add this to our backlog of enhancements to get to.

          pgrajek
          Contributor ⭐️⭐️
          January 24, 2022

          CS Operations/Gainsight Admins need to have flexible, reportable data to share with leadership stakeholders. Having easy access to this user data to craft our own dashboards is really key. 

          adam_bam
          adam_bam
          Contributor ⭐️⭐️
          May 16, 2022

          +1 for this. We have very different expectations of engagement activity (with gainsight) across functional groups. Sales, leader and product management workflows & roles for instance are quite different to those for CS team members. 

           

          As we’ve expanded our access to and integration with gainsight, without the ability to delineate activity or analytics by group has meant G360 data has been getting ‘watered down’ to the point where it is no longer useful or relevant. 

           

          It’s be helpful to have an option to at least filter/segment existing G360 reports ‘by group’ so we can chose to exclude, compare or focus on metrics that are relevant and helpful.

           

           

            

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