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spencer_engel
spencer_engel
Expert ⭐️
November 6, 2018
Released

Make global timeline filters sticky

Related products:CS Timeline & Activity Tracking
  • November 6, 2018
  • 19 replies
  • 302 views
I really appreciate Global Timeline. It's so much easier to see activities in an easy-to-digest fashion. However, one pretty important enhancement I'd like is sticky filters. I'm often looking for pretty specific information on Global Timeline when I go there and therefore have to rebuild the same filter logic over and over anytime I log back in. Thanks!

    19 replies

    elaine_cleary
    elaine_cleary
    Helper ⭐️⭐️
    November 19, 2018
    + 1 for either sticky Global Timeline filters OR "Custom views" like we can create in Cockpit

      anna_whitehouse
      anna_whitehouse
      Contributor ⭐️⭐️⭐️
      November 29, 2018
      We would also love to be able to filter by team/manager, so that the managers don't need to type out each of their CSM's names.

        cameron_wright
        cameron_wright
        Gainsight Employee ⭐️⭐️
        January 7, 2019
        agree!

        Cameron Wright - Sr. Security Engineer
        bryan_zwahlen
        bryan_zwahlen
        Contributor ⭐️⭐️
        January 7, 2019
        Yep, sticky filters please!

        jess_hall
        jess_hall
        Contributor ⭐️⭐️
        January 30, 2019
        I second this - would be so helpful! My team is asking for it!

        matthew_lind
        matthew_lind
        VIP ⭐️⭐️⭐️⭐️⭐️
        April 15, 2019
        This request just landed on my desk as well. Given that Cockpit views can be configured (and thus, have a sticky-like tendency) and that Gainsight Dashboards have sticky filters, it's slightly disorienting for my users to have to re-establish their Global Timeline filters each time.

        Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
        perry_rogers
        perry_rogers
        Contributor ⭐️⭐️⭐️
        June 4, 2019
        Adoption of the Global Timeline would be much greater if we had sticky filters. My CSMs barely use it right now because it is so annoying for them to put in the author name every time they go to it.

          manu_mittal
          Gainsight Employee ⭐️
          manu_mittal
          Gainsight Employee ⭐️
          June 4, 2019
          We've made Timeline filters sticky in our new mobile app. We'll try to bring the same enhancement to our web experience soon!

          Are there filters that you feel are missing from Timeline currently that could make it easier to focus on the right set of activities? One example already on this thread is *activities from CSMs on my team or from accounts they manage*.

          Thanks!

            manmeet_dosanjh
            manmeet_dosanjh
            Helper ⭐️
            June 4, 2019
            +1 that would be a great feature! I think custom views would work really well so that CSMs can quickly find what they are looking for without having to re-build with filters each time.

            Anonymous
            June 6, 2019
            +1 Agree that this would be awesome

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