Make numeric Zendesk CSAT scores available in Gainsight
Please make the numeric CSAT scores from Zendesk available through the Gainsight connector. Today, we can see whether a response was good or bad, but not the actual numeric score, which is stored in a Zendesk table that isn’t currently exposed through the connector. Having the numeric scores in Gainsight would let our team review and report on actual CSAT results without relying on a separate workaround. This helps us scale and be more efficient.