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kstim
kstim
Helper ⭐️⭐️
March 31, 2021
New Idea

Make the Gainsight App More User-Friendly on iPads

  • March 31, 2021
  • 6 replies
  • 131 views

Hi all,

We have a user who would like to use his iPad to take notes on within Gainsight while in meetings. While the Gainsight app appears perfectly fine on a mobile device, it does not seem optimized for iPads. When using the app on an iPad, the app appears to be stuck in vertical orientation with no option to orient horizontally. You’ll also notice (see screenshot here, blocked out for security purposes) that the app appears to remain the size as if it were still open on a mobile device. You’ll also see a screenshot of the virtual keyboard that is very difficult to use with the app functioning this way. 

I’m wondering if anyone has any suggestions for optimizing the Gainsight app on an iPad, or if this idea may even be in the roadmap as a future implementation. Thanks!

 

 

    6 replies

    ana_g
    Helper ⭐️
    April 3, 2021

    +1! We’ve had numerous users attempt to use an iPad/tablet for notetaking and support for a tabular experience would create more Gainsight fans :slight_smile:

    Anastassia Goidina
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      April 6, 2021

      @kstim sorry for the inconvenience. I will cross check the support on this and get back to you on this. 

        sriram pasupathi
        sriram pasupathi
        Helper ⭐️⭐️
        April 8, 2021

        @kstim @ana_g Unfortunately, we don’t have plans to support iPad and tablets in the near term roadmap.

          kstim
          kstimAuthor
          Helper ⭐️⭐️
          April 8, 2021

          @sriram pasupathi Okay, thanks for letting us know!

            rkkarch
            Contributor ⭐️⭐️
            May 20, 2022

            Is there a note-taking app on the iPad that would be best to use with Gainsight?  In terms of ease of transferring notes into Timeline, etc.?

              dayn.johnson
              dayn.johnson
              VIP ⭐️⭐️⭐️⭐️⭐️
              February 5, 2024

              @sai_ram @sriram pasupathi -- can we get an update on the roadmap for the mobile app?

              From the digital journey side of the house, it’d be fantastic to be able to have some basic controls so I’m able to adjust JO schedules and view analytics when I’m away from my computer -- especially if the experience is optimized for a tablet form-factor (or using a progressive web app). 😀

              Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
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